Bloody Steam customer service, as crap as ever.
I ordered some steam top-ups from GAME to use up the rest of my credit from the trade ins. There were two types of steam top up so I went with the one that looked like a download. Turns out it wasnt so I chatted with their customer service just to find out the difference between the two. One was a normal top-up and one was for Steam Link. They didnt know why there were two types but I had ordered the steam link one and they werent 100% sure that it would work as a normal wallet top-up so suggested I contact Steam to ask.
I go through Steam's usual long list of catagories before they will let you write an email. Finally got to that point and their response was that they cant do anything until I take a photo of the backs of the cards so they can see. I only wanted to know the difference between the types of cards! I dont have the gift card yet and was trying to get this all figured out so if necessary, I could cancel the order and get the correct ones!