I have already tried sending an email but I'll give Live Chat a try now as well thanks.
I had the XL before.
Its ok. I'm not too bothered by the size difference other than my hand feeling a bit cramped while using it but I expect I'll get used to that like I have with other handhelds.
The nub is as crappy as you would expect but it serves my Monster Hunter camera needs.
I've only seen screenshot comparisons on websites so its hard to compare for sure but assuming they are showing the full picture then the extra power really helps on the graphical front.